Major touch points mapped, persona and detail still to come
Understand the current end-to-end journey for the patient, the family, Care at Home staff, and KP as an organization, so that we can re-design end-to-end journeys by persona that are easy, personalized, connected, and trusted.
What does our referral process look like? Where do our hospice patients come from? How is hospice communicated to the patient, family, CAH staff, what does this say about KP as an organization?
Once the patient is under our care...
Does the family know their next steps? Are they supported? How do we show that we care? That their life had value
Where is CAH at this point? What does this say about KP as an organization?
How does this show up? Is it standardized, is it consistent, is it measured?
