Live
CAD Patient: Jessie Gonzalez
A next-day IV antibiotic referral, Day 0 to Day 1
Inpatient / Case ManagementReferral IntakeAgency SchedulingKP CADOutsource partnerPatient & familySystems / automation
Start with your teamRead the full storyCare at Home · Connected JourneyEvery handoff
Every handoff
is a moment.
See Jessie's two days, and how each team's work reaches the next.
The day as it happened
The day it could be
Jessie's journey, mapped by the Care at Home team.
Everyone knows their piece.
We each see our own step.
Nobody sees the whole.
Handoffs happen in the gaps.
Now we can.
One shared view, tap by tap.
5
handoffs
4
breakdowns
8
fixes proposed
Journeys
Every journey the Care at Home team maps has a home here.
Coming next
Re-Design End-to-End Journey: Start with Hospice and Triage
Major touch points mapped, persona and detail still to come
Teams to be mapped
See what we know so farRead the full storyTap a stage
It opens up so a huddle can read it together.
Tap any moment
See what led to it and what it set in motion.
Flip a fix on
Watch what it would have prevented fade away.